Frequently asked questions
What is the return policy?
We want you to be fully satisfied with your purchase. If you're not happy with your product, we're here to help.
Returns
You have [3 days] from the date of delivery to request a return
To be eligible for a return, the item must be:
Unused and in the same condition that you received it.
In the original packaging.
Proof of purchase (receipt or order confirmation) is required.
Refunds
Once we receive and inspect your return, we will notify you of the status.
If approved, your refund will be processed to your original method of payment within [15 days].
Shipping fees (if applicable) are non-refundable.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, contact us at [your email].
Return Shipping
Customers are responsible for paying return shipping costs unless the item is defective or the wrong item was sent.
We recommend using a trackable shipping method.
Contact Us
If you have any questions about our return policy, please contact us at:
📧 [auraziastore@gmail.com]
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
How does your shipping and delivery process work?
Shipping & Delivery Process
Order Confirmation
Once you place your order, you’ll receive a confirmation message via WhatsApp
Secure Packaging
Every product is packed in premium jewelry packaging to ensure safety and elegance.
Dispatch
Orders are dispatched within 24 hours from our store.
Delivery Time
Within Pakistan: 2–4 working days
Cash on Delivery (COD) available nationwide.
Free Delivery
We offer free shipping all over Pakistan on every order.
Tracking
You can track your parcel with the provided tracking ID after dispatch.